Refund policy

At Stellora, we want you to be completely happy with your purchase. If you are not, you may return your order under the conditions below.

The 60 day money back guarantee

Every order is covered by a 60 day money back guarantee. You have 60 days from the delivery date to request a return. You do not need to keep the kit unused. Use it, run it through the dishwasher, and if it is not for you, send it back for a full refund.

Return eligibility

  • The return request must be made within 60 days of the delivery date.
  • All parts of every kit must be included: the Innercore rod, the aerating pour spout and the stopper.
  • Please return items in their original packaging where possible.

Return process

  1. Contact our support team at support@stellora.shop to request a return.
  2. State the reason for the return with your request.
  3. Once your return request is approved, you will receive instructions and the return address.
  4. Pack the products securely and ship them to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Upon receipt and inspection

Once your return arrives, we inspect it and process your refund within 7 business days. The refund is issued to the original payment method. Depending on your bank, it can take additional time to appear in your account. If more than 7 business days have passed since we approved your return, please contact us at support@stellora.shop.

Damages and issues

Please inspect your order on arrival and contact us immediately if an item is defective or damaged or if you received the wrong item. For defective products the return is free. We cover the return shipping and there is no restocking fee. Photos and a short description of the issue help us make it right quickly.

Frequently asked questions

Can I return a kit I have already used?
Yes. The 60 day guarantee covers used kits. Rinse it or dishwasher it, include all the parts, and send it back.

Can I return a kit I received as a gift?
Yes, as long as the return is requested within 60 days of the delivery date. Please have the order number or gift receipt ready.

What if I ordered more kits than I needed?
Contact us within 60 days and we will arrange the return. You cover the return shipping in this case, and there is no restocking fee.

Fees

  • No restocking fee.
  • No damage fee.
  • Defective or wrong items: free return shipping.
  • Change of mind: you cover the actual cost of return shipping.

Exchanges

The fastest way to get what you want is to return the item you have and place a separate order for the new item once your return is accepted.

Order cancellation

If an order is cancelled because of unavailability or any other reason, we refund the full amount to the original payment method.

Important

Items sent back to us without first requesting a return will not be accepted. Please contact support first.

Contact us

Grand Line Enterprises LLC
1021 E Lincolnway, Suite #10470
Cheyenne, WY 82001, United States
Email: support@stellora.shop
Working hours: Monday to Friday, 8am to 6pm