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Politica di spedizione
Processing times, delivery windows and tracking, what to expect.
As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your payment. Once your order ships, you will receive your tracking number by email.
Shipping charges
Shipping is free on every order.
Handling and delivery times
- Handling time: orders are dispatched within 24 hours on business days, Monday to Friday.
- Delivery time: 5 to 9 business days to the United States, Canada, the United Kingdom, Europe, Australia and New Zealand. Similar delivery times apply to other destinations.
The tracking page can sit quiet for the first day or two before the carrier's first scan. That is normal, not lost.
Order acceptance and pricing
There are cases when an order cannot be processed for various reasons. We reserve the right to refuse or cancel any order at any time, and we may ask for additional verification or information before accepting an order. To prevent fraud with credit or debit cards, we reserve the right to validate your payment details before providing the product. We work to keep pricing on the site accurate, but errors can occur. If an item is mispriced, we may at our discretion contact you for instructions or cancel the order and notify you.
What happens after I place an order?
You will receive a confirmation email containing your order number and receipt. Your order will typically ship within 1 business day, not including holidays. If you do not see the confirmation email, please check your spam folder. If you still cannot find it, email support@stellora.shop with the subject line Order Confirmation Not Received and someone from our team will help.
Which carriers do you ship with?
We use a variety of reputable carriers, including USPS. Orders of high value may require a signature upon delivery.
How do I check the status of my order?
Track your order any time on our Track Your Order page using the tracking number from your email. If you have not received a tracking number within 7 business days, email support@stellora.shop and we will assist you from there.
Contact us
Grand Line Enterprises LLC
1021 E Lincolnway, Suite #10470
Cheyenne, WY 82001, United States
Email: support@stellora.shop
Working hours: Monday to Friday, 8am to 6pm
Still have questions?
Policies are the fine print. If you want a plain answer about your order, write to support@stellora.shop and a person will sort it within one business day.