Privacy Policy

This Privacy Policy describes how stellora.shop (the Site, we, us) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Changes to this policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on the Site and update the last updated date.

What personal information we collect

The types of personal information we collect depend on how you interact with the Site. It may include:

• Basic contact details, including your name, address, phone number and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information, such as your username and password.
• Shopping information, including the items you view or place in your cart.
• Customer support information you choose to include in communications with us.

Information we collect through cookies

We automatically collect certain information about your interaction with the Site using cookies, pixels and similar technologies, including device and browser information, your IP address and how you use the Site. For information about the cookies Shopify uses to power our store, see https://www.shopify.com/legal/cookies. Most browsers accept cookies by default. You can set your browser to remove or reject cookies, although this can affect how the Site works.

Information we obtain from third parties

We may obtain information about you from third parties such as companies who support our Site and services, including Shopify, and our payment processors, who collect payment information to process your payment and fulfill your orders.

How we use your personal information

• Providing products and services: to process payments, fulfill orders, send notifications related to your account and purchases, arrange shipping, and facilitate returns and exchanges.
• Marketing: to send marketing and promotional communications by email and to show you advertisements. You can opt out of marketing emails at any time using the unsubscribe link.
• Security and fraud prevention: to detect, investigate and act on possible fraudulent, illegal or malicious activity.
• Communicating with you: to provide customer support and improve our services.

How we disclose personal information

We may disclose personal information to vendors and third parties who perform services on our behalf, such as payment processing, fulfillment, shipping, data analytics, customer support and cloud storage, to business and marketing partners including Shopify, with your consent, within our corporate group, and in connection with a business transaction or to comply with legal obligations. We do not use or disclose sensitive personal information to infer characteristics about you.

User generated content

If you submit reviews or other content to a public area of the Site, that content is public and accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.

Third party websites and links

The Site may contain links to websites operated by third parties. We are not responsible for the privacy or security of those sites. Please review their policies before providing them with information.

Children's data

The Site is not intended for children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, contact us to request that it be deleted.

Security and retention

No security measures are perfect and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to send us sensitive information. We retain personal information as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce our policies.

Your rights

Depending on where you live, you may have rights to access, delete, correct or receive a copy of the personal information we hold about you, to restrict processing, to withdraw consent, and to appeal a decision we make about a request. You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before responding.

International users

We may transfer, store and process your personal information outside the country you live in, including in the United States. Where required, we rely on recognized transfer mechanisms such as the European Commission Standard Contractual Clauses.

Contact us

Grand Line Enterprises LLC
1021 E Lincolnway, Suite #10470
Cheyenne, WY 82001, United States
Email: support@stellora.shop
Working hours: Monday to Friday, 8am to 6pm