Help Center

Questions, answered.

Everything women ask before their first swipe: the shade, the formula, wearing it, shipping, the guarantee. If yours is not here, email us. Real humans answer within 1 business day.

The Shade

Will the color look natural on mature skin?

Yes. The tint develops toward a soft rose that follows your own coloring, which reads far more natural than a flat opaque lipstick. It is designed to enhance your lips, not to read as a heavy lipstick.

Will it look exactly the same on everyone?

No, and that is the point. The shade builds from the chemistry of your lips, so every woman wears her own version of it. Lighter lips develop a delicate pink. Deeper lips develop a slightly richer rose.

How can one clear formula work without choosing a shade?

The treatment carries a color-adaptive pigment that stays clear in the tube. When it meets the moisture and natural pH of your lips it develops into a rose tone that is personal to you. No shade chart needed.

Will the color turn too bright or bold on me?

No. The tint builds toward a soft natural rose. If you prefer it softer, use one light pass and blot. If you prefer more depth, add a second swipe. The color builds with layers.

What if my lips already have strong natural color?

The treatment enhances what is there. On deeper natural lip tones it develops a slightly richer rose rather than fighting your coloring.

The Formula

What is in it?

The hero ingredients are Palmitoyl Tripeptide-1, Hyaluronic Acid, Squalane, Vitamin E and the color-adaptive pigment system. Vegan, cruelty free, no parabens. Full ingredient list on the packaging.

What does the peptide actually do?

Palmitoyl Tripeptide-1 is a conditioning peptide used in premium lip treatments. On application it helps the formula hold moisture so lips feel cushioned and comfortable, and with daily use it supports the look of smoother, fuller, better defined lips.

Is it right for dry or mature lips?

That is exactly who it was developed for. A conditioning peptide, hyaluronic acid, squalane and vitamin E keep lips comfortable through the day, and the balm-like texture means it never dries lips down the way long-wear lipsticks do.

Will it feel sticky, heavy or drying?

It is built as a lightweight balm. Squalane and hyaluronic acid keep it cushiony, and there is no tacky or waxy feel.

Is it vegan and cruelty free?

Yes to both. No parabens either. For external use only. Patch test before first use if you have very sensitive skin, as with any new product.

Wearing It

How do I apply it?

Swipe it on clean, bare lips the way you would a balm, from the center outward. No liner needed. Press your lips together once, then give it a minute or two to develop before you judge the shade. The full method lives on the How It Works page.

Will it settle into the lines around my lips?

The formula is a balm-like treatment rather than a dry pigment stick, so it is made to sit evenly instead of collecting in vertical lines.

Will I need to reapply during the day?

Most women wear it from morning to evening. One swipe is designed to hold through coffee, meals and long days.

Does it transfer onto cups or during meals?

Once settled it holds through drinks and meals far better than a classic cream lipstick, so touch-ups are rarely needed. Give it a minute or two after applying before your first coffee.

Can I wear it with lip liner or gloss?

Yes. It layers well. Many women wear it alone, and it also works as a comfortable base under liner or gloss.

What can I expect over time?

Day one you see your personal rosy tint and feel balm-like comfort. Over the first weeks lips tend to look smoother and more conditioned as moisture builds. From around week four many women notice their lips looking fuller and more defined. Keep using it daily for the best result. Individual appearance results vary.

How long does one tube last?

With one application a day, most women get several months from a tube. The Buy 1 Get 1 Free offer covers the better part of a year.

Shipping & Support

Where do you ship, and what does it cost?

We ship to 40+ countries. Standard shipping is free on every order and typically arrives in 3 to 7 business days. In a hurry? Express is $9.90 at checkout, and your delivery estimate shows before you pay.

How do I track my order?

Your tracking number arrives by email as soon as your order ships. Drop it into our Track Order page for live status anytime. Anything else, write to support@stellora.shop and a real human answers within 1 business day.

How can I reach Stellora if I need help?

Write to us any time through the contact page or at support@stellora.shop and our support team will take care of you.

Guarantee

What's the guarantee?

Wear the Peptide Lip Treatment for up to 90 days, and if it does not become the one lip product you reach for, email us for a full refund. No restocking fee. No store credit. No phone maze. Both tubes in a Buy 1 Get 1 Free order are covered, opened tubes included, so one email refunds the whole order. Read the full guarantee or the refund policy.

Still wondering about something?

Contact Us