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Shipping & Returns.

How fast we ship, where we ship, and how to start a return. Plain English, no fine print surprises.

Last updated June 23, 2026

Shipping

Processing time. Orders ship within 1 to 2 business days (Mon to Fri). Orders placed after 12pm ET ship the following business day.

Delivery. Choose your speed at checkout, Standard Shipping (3 to 7 business days) or Express Shipping (2 to 4 business days). You'll receive tracking by email as soon as your label is created.

Shipping cost.

  • Standard Shipping (3 to 7 business days): FREE on every order, whether you choose Buy 1 or Buy 1 Get 1 Free.
  • Express Shipping (2 to 4 business days): $9.90.

International shipping. We ship to 40+ countries worldwide at the same rates shown above. Delivery times may vary by destination.

Lost or damaged in transit. Reach out to support@stellora.shop within 14 days of the delivery date and we'll send a replacement or refund, whichever you prefer.

Returns & the 90 Day Guarantee

Wear the STELLORA Peptide Lip Treatment every day for up to 90 days. If it does not become the one lip product you reach for, email us and we will refund you in full. No restocking fee. No store credit. No phone call required.

The guarantee covers your whole order. If you chose Buy 1 Get 1 Free, both tubes are covered, opened or not.

How to start a return.

  1. Email support@stellora.shop with your order number and a quick note about your experience.
  2. We'll reply within 1 business day with your refund confirmation.
  3. Your refund posts to your original payment method within 5 to 10 business days.

You don't need to send anything back unless we ask. If a return is needed, we send a prepaid label. One guarantee per customer or household.

For the full guarantee details, see the 90 day guarantee page.

Order changes & cancellations

If you need to change or cancel an order, please email us within 12 hours of placing it. Once an order has shipped, we can't change the address or contents, but the 90 day guarantee still applies.

Contact & Business Information

Questions? Email support@stellora.shop or use our Contact page. We reply within 1 business day (Mon to Fri).

Grand Line Enterprises LLC
1021 E Lincolnway, Suite #10470
Cheyenne, WY 82001, United States