Refund Policy

The 90-Day Ritual Guarantee

Wear the STELLORA Peptide Lip Treatment every day for up to 90 days. If it does not become the one lip product you reach for, email support@stellora.shop and we will refund you in full. No restocking fee. No store credit. No phone call required. No "are you sure" maze. We can offer this because the shade earns its place in your bag, and because we would rather have your trust than your money.

The 90 days start the day your order is delivered.

Both tubes are covered

The guarantee covers your whole order. If you chose Buy 1 Get 1 Free, both tubes are covered under the same 90 days, opened or not. Wearing it daily is the point, and you cannot know your shade without trying it. One email refunds the full order, and we will not ask you to return a used tube.

How to request a refund

1. Email support@stellora.shop with your order number. One email. Done.
2. We confirm your refund by email.
3. Your refund is issued in full to your original payment method.

What we ask of you

• Send nothing back until we say so.
• If a return is needed, we send you a prepaid label.
• No restocking fee.
• No store credit. Your refund is money, back where it came from.
• No phone call required.

Damaged or defective items

If your Peptide Lip Treatment arrives damaged, broken or leaking, email support@stellora.shop with your order number and a photo or short video of the issue. We will send a replacement or issue a full refund, your choice. Please report visible shipping damage within 48 hours of delivery so we can also claim against the carrier.

Lost in transit

If tracking shows your order stalled or lost, contact us and we will investigate with the carrier. If the carrier cannot locate it within a reasonable window, we will reship your order or refund you in full, your choice.

Contact

Questions about this policy? Email support@stellora.shop or use our contact page. Real humans answer.

Grand Line Enterprises LLC
1021 E Lincolnway, Suite #10470
Cheyenne, WY 82001, United States